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Before joining UTS, in 1990, she was a lecturer on the MA program in Applied Linguistics in the linguistics Department, Sydney University for five years. Objectives Despite growing recognition of the importance of speaking up to protect patient safety in critical care, little research has been performed in this area in an intensive care unit (ICU) context.

With Christian Matthiessen, Diana convened the 1st International Roundtable and Symposium on Healthcare Communication at Poly U from 14–16 March 2011. This study explored the communication openness perceptions of Chinese doctors and nurses and identified their perceptions of issues in ICU communication, their reasons for speaking up and the possible factors and strategies involved in promoting the practice of speaking up. 2017, 'Complexities of emergency communication: clinicians' perceptions of communication challenges in a trilingual emergency department', © 2016 John Wiley & Sons Ltd Aims and objectives: To understand the challenges that clinicians face in communicating with patients and other clinicians within a Hong Kong trilingual emergency department.

It therefore represents one of the most comprehensive studies internationally on clinician–patient communication. Over 40% said that they have difficulties in documenting medical information.

Diana is currently also the lead researcher (with Christian Matthiessen) on qualitative research projects with Tuen Mun Hospital funded by Hong Kong Polytechnic University. Around 50% believed that long work hours reduced their ability to communicate effectively with pati...

Before this she was the first chief investigator on an ARC Linkage (2007–2010) entitled Emergency Communication: Addressing the challenges in health care discourses and practices. Results: Nearly half of the clinicians surveyed believed that medical information may be omitted or altered through repeated translation in a trilingual emergency department.

Last modified 26-Jul-2019 10:20